About the Role
Start Date: 1 October 2026
Diversity. Inclusion. Belonging. Respect. Our values. These are the principles we use to build our team. We have an international, multicultural following and it's essential that we reflect that within our team and culture.
Please submit cover letter and CV - by 6 September 2026 to:
jobs@rockcorps.com
You must be bilingual in Portuguese and English to native level.
You must be based in São Paulo for the duration of the project.
And in your cover letter, please specifically answer these three questions:
1 - Why does the RockCorps model "Give, Get Given" resonate with you personally?
2 - In your view, what makes a volunteer feel genuinely well taken care of?
3 - What excites you most about this role, and what do you think will be the biggest challenge for you, personally?
About You
You have significant experience in customer relations, as a manager. You are confident meeting new people from diverse backgrounds and building trust and rapport.
You can manage aggressive timelines. You love thinking both creatively and strategically to solve problems and design smart solutions. You believe in the power of business to do good. You have a global mindset and are inclusive in all you do. You are a dynamic and visionary leader with a passion for creating positive change and empowering people.
As the Volunteer Services Manager for RockCorps Brazil, you will unleash the power of music and tap into the limitless potential of volunteers. Your proven track record in customer service demonstrates your ability to navigate challenges and deliver success in high pressure situations…
Now is your chance to join our team and oversee all volunteer relations for RockCorps Brazil towards a future where the worlds of music, community and social impact converge.
……If this sounds like you, we would love to chat.
You should be curious about and reading anything you can on:
● Customer relations and CRM
● Volunteering and community
● Music for social change
● Business for social good
● Culture and music more broadly
● Brazil's cultural and social landscape, and its youth culture
About Us
RockCorps is a pro-social marketing and entertainment company.
We use music and culture to inspire action - providing the tools and opportunities for people to volunteer and get involved in their community.
One person, one show, one city at a time – we are moving a generation to change the world.
Our core platform focuses on ‘Give, Get Given or Doe. Receba’. We produce concerts – the only way to get a ticket is to earn one by working at a 4 hour volunteer project in your local community.
To date, over 205,000 volunteers have attended more than 50 RockCorps concerts. Volunteers have done over 750,000 hours of work for more than 2,600 global charities and non-profits. Artists have included Rihanna, Lady Gaga, David Guetta, Pharrell, Kanye, Snoop Dogg, Maroon 5, A$AP Rocky, Ellie Goulding and Nas.
Job Description
RockCorps is launching in Brazil in partnership with a major global brand. Each year, the program will engage 40,000 volunteers who will each give 4 hours of their time across 300 community volunteer projects, delivered with up to 200 partner NGOs (160,000 hours of volunteering in total) across 7 cities: São Paulo (the hub city, hosting the vast majority of projects) plus Belém, Salvador, Brasília, Porto Alegre, Rio de Janeiro and Belo Horizonte. Volunteer projects will run from November 2026 to April 2027.
These community projects culminate in a celebration concert in São Paulo in April 2027, featuring international and Brazilian artists. The only people attending will be those that did the volunteer work — RockCorps' "Give, Get Given" model.
RockCorps is now recruiting its core management team for this project.
Reporting to the Head of Operations, the Volunteer Services Manager is responsible for overseeing all volunteer relations for the RockCorps Brazil program, from initial registration through to post-concert follow-up.
Key Responsibilities
● Ensure the delivery and follow-up of relations with all interested volunteers, from registration through to concert attendance, including securing their commitment to community volunteer projects
● Recruit, train, manage day-to-day and evaluate a team of 2 Volunteer Services Coordinators and 25 Volunteer Services Support Staff
● Put in place the technical means required to ensure the best possible follow-up of volunteer relations
● Guarantee the best possible volunteer experience, in particular by defining, implementing and monitoring communication processes, whether automated or personalized
● Provide regular reporting and proactively suggest ways to improve conversion of "interested" young people into "confirmed volunteers"
● Work closely with the NGO Manager and the Projects Manager to deliver an incredible experience for volunteers on every project, and ensure positive outcomes for partner NGOs
Requirements
● 8 to 10 years' experience in customer relations / call-center management
● Confirmed team management experience (recruitment, training, day-to-day management and evaluation)
● Strong attention to detail and organizational skills, including in scheduling/planning management
● Excellent interpersonal skills and a genuine team spirit
● Strong ability to work independently, manage multiple tasks simultaneously and adapt to a constantly evolving environment
● Excellent problem-solving skills and resilience under pressure
● Have a love of music and sense of humor
● Bilingual English and Portuguese – fluent to native level - is mandatory
● Must be based in São Paulo for the duration of the project
Benefits
Salary: BRL 16,150 gross per month, paid over 13 salaries per year (12 monthly payments plus the 13th-salary/"décimo terceiro" bonus, as is standard in Brazil).